Public service consumer is an architectural building block of the EIRA Organisational view supporting the Organisational interoperability layer of the European Interoperability Framework.

A Public service consumer is a specialisation of Business Role. It is a Public Administration, Business or Citizen consuming public services.

The Public Service Consumer ABB is salient for organisational interoperability because it is one of the main actors involved in the interoperability of the public service as stated in the #eif29 - Clarify and formalise organisational relationships for establishing and operating public services: "Service orientation, upon which the conceptual model for public services is conceived, means that the relationship between service providers and service consumers must be clearly defined".



The latest release of the EIRA© is available on Joinup.


Source: European Interoperability Reference Architecture (EIRA version 3) (url) (with information on the 3rd release at the website of the ISA² - Interoperability solutions for public administrations, businesses and citizens).