A Public Service Agent is an architectural building block of the EIRA Organisational view supporting the Organisational interoperability layer of the European Interoperability Framework.

Public Service Agent is a specialisation of Business actor. It is any agent that consumes or delivers a Public service. This includes people, organisations and groups.


The Public Service Agent is salient for organisational interoperability because it may act on behalf of a citizen or organisation to consume a Public Service, or on behalf of a public adminstration (the Public service provider) to deliver a Public Service.


Example

Your Europe Advice – ECAS

Your Europe Advice is an EU advice service provided by legal experts from ECAS (European Citizen Action Service) operating under contract with the European Commission. It consists of a team of about 60 lawyers who cover all 24 official EU languages and are familiar both with EU law and national laws in all EU countries. Your Europe Advice replies to questions from citizens or businesses on their personal EU rights. The experts respond to the questions within one week, free of charge and in the language chosen by the user. ECAS’ mission is to empower citizens to exercise their rights and promote open and inclusive decision-making through the provision of high quality advice, research and advocacy, as well as capacity building for civil society organisations.



The latest release of the EIRA© is available on Joinup.


Source: European Interoperability Reference Architecture (EIRA version 3) (url) (with information on the 3rd release at the website of the ISA² - Interoperability solutions for public administrations, businesses and citizens).