Coordination function is a component of the European Interoperability Framework its Conceptual model for integrated public services provision.

The coordination function ensures that needs are identified and appropriate services are invoked and orchestrated to provide a European public service. This function should select the appropriate sources and services and integrate them. Coordination can be automated or manual. The following process phases are part of ‘integrated public service provision’ and executed by the coordination function.

  • Need identification: This is prompted by a public service request by a citizen or business.
  • Planning: This entails identifying the services and information sources needed, using the available catalogues, and aggregating them in a single process, considering specific user needs (e.g. personalisation).
  • Execution: This entails collecting and exchanging information, applying business rules (as required by the relevant legislation and policies) to grant or reject access to a service and then providing the requested service to citizens or businesses.
  • Evaluation: After service provision, users’ feedback is collected and evaluated.

Source: European Interoperability Framework - Promoting seamless services and data flows for European public administrations, COM(2017)134, 23 March 2017, url (Available in the languages of the EU Member States)