E.05 Process Improvement
Generic description:
Measures effectiveness of existing ICT processes. Researches and benchmarks ICT process design from a variety of sources. Follows a systematic methodology to evaluate, design and implement process or technology changes for measurable business benefit. Assesses potential adverse consequences of process change.
Competence area: e-CF area E. Manage
Proficiency levels:
e-CF level | Description | Profiles (CWA16458) |
---|---|---|
3 | Exploits specialist knowledge to research existing ICT processes and solutions in order to define possible innovations. Makes recommendations based on reasoned arguments. | Quality assurance manager, Systems analyst |
4 | Provides leadership and authorises implementation of innovations and improvements that will enhance competitiveness or efficiency. Demonstrates to senior management the business advantage of potential changes. | Business analyst, Systems analyst |
Knowledge examples (Knows /aware of/ Familiar with:)
- K1 research methods, benchmarks and measurements methods
- K2 evaluation, design and implementation methodologies
- K3 existing internal processes
- K4 relevant developments in ICT (e.g. virtualisation, open data, etc.), and the potential impact on processes
- K5 web, cloud and mobile.technologies
- K6 resource optimisation and waste reduction
Skill examples (Able to:)
- S1 compose, document and catalogue essential processes and procedures
- S2 propose process changes to facilitate and rationalise improvements
- S3 implement process changes
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