Generic description:
Measures effectiveness of existing ICT processes. Researches and benchmarks ICT process design from a variety of sources. Follows a systematic methodology to evaluate, design and implement process or technology changes for measurable business benefit. Assesses potential adverse consequences of process change.

Competence area: e-CF area E. Manage


Proficiency levels:
e-CF level Description Profiles (CWA16458)
3 Exploits specialist knowledge to research existing ICT processes and solutions in order to define possible innovations. Makes recommendations based on reasoned arguments. Quality assurance manager, Systems analyst
4 Provides leadership and authorises implementation of innovations and improvements that will enhance competitiveness or efficiency. Demonstrates to senior management the business advantage of potential changes. Business analyst, Systems analyst

Knowledge examples (Knows /aware of/ Familiar with:)

  • K1 research methods, benchmarks and measurements methods
  • K2 evaluation, design and implementation methodologies
  • K3 existing internal processes
  • K4 relevant developments in ICT (e.g. virtualisation, open data, etc.), and the potential impact on processes
  • K5 web, cloud and mobile.technologies
  • K6 resource optimisation and waste reduction

Skill examples (Able to:)

  • S1 compose, document and catalogue essential processes and procedures
  • S2 propose process changes to facilitate and rationalise improvements
  • S3 implement process changes