A systems administrator administers ICT System components to meet service requirements.


Installs software, configures and upgrades ICT systems. Administers day-today operations to satisfy continuity of service, recovery, security and performance needs.


Accountable (A): -
Responsible (R): Solution in operation
Contributor (C): Solved incident

Main tasks

  • Investigate, diagnose and solve system related problems
  • Install and upgrades software
  • Schedule installation work, liaising with all concerned to ensure that installation priorities are met and disruption to the organization is minimized.
  • Diagnose and solve problems and faults occurring in the operation of hardware and software
  • Comply with organization procedures to ensure integrity of the system

e-CF Competences assigned

KPI Area

Systems in operation