A quality assurance manager ensures that Information Systems are delivered according to organizational policies (quality, risks, Service Level Agreement).


Establishes and operates an ICT quality approach compliant with the organization’s culture. Ensures that management controls are correctly implemented to safeguard assets, data integrity and operations. Is focused and committed to the achievement of quality goals and monitors statistics to forecast quality outcomes.


Accountable (A): Audit report
Responsible (R): Quality performance indicators
Contributor (C): Quality assurance, ICT quality policy, Risk management policy and Information security policy

Main tasks

  • Establish and deploy the ICT quality policy
  • Organize and provide quality training
  • Provide ICT managers with quality performance indicators
  • Perform quality audits
  • Organize customer satisfaction surveys
  • Assist project team members to build and perform project quality plans

e-CF Competences assigned

KPI Area

Achievement of company quality goals