An ICT operations manager manages operations, people and overall resources for the ICT activity.


Implements and maintains a designated part of the ICT infrastructure. Ensures that activities are conducted in accordance with organizational rules, processes and standards. Anticipates necessary changes according to company strategy and cost controls. Evaluates and recommends investments based on new technologies. Ensures the effectiveness of the ICT and associated risk management.


Accountable (A): Budget plan
Responsible (R): HR development plan and Training program
Contributor (C): Eco-responsibilities referential and Quality assurance

Main tasks

  • Coordinate and manage staff
  • Direct, organize, plan and monitor activities
  • Negotiate the objectives and resources
  • Manage the departmental budget
  • Establish and monitor management information
  • Analyse and propose solutions for the continuous productivity improvement
  • Manage the implementation and monitoring of IS quality assurance and security
  • Communicate with internal business departments and project owners

e-CF Competences assigned

KPI Area

Optimization of overall resources