The Account Manager is the senior focal point for client sales and customer satisfaction.


Builds business relationships with clients to facilitate the sale of hardware, software, telecommunications or ICT services. Identifies opportunities and manages sourcing and delivery of products to customers. Has responsibility for achieving sales targets and maintaining profitability.


Accountable (A): Sale
Responsible (R): Business Relationship
Contributor (C): Sales Forecast, Technical Proposal and Production Forecast

Main tasks

  • Maintain overall customer satisfaction with products and/or services
  • Identify opportunities to propose new products or services to client(s)
  • Be the primary contact point for client executive management
  • Deliver value added presentations related to products and services to customer executive management
  • Lead negotiations to establish profitable contracts with client(s)
  • Maintain and enhance business relationships

e-CF Competences assigned

D.05 Sales Proposal Development (Level 3)
D.06 Channel Management (Level 4)
D.07 Sales Management (Level 5)
E.01 Forecast Development (Level 3)
E.04 Relationship Management (Level 4)

KPI Area

Sales quota achievement