The Business Reference Model (BRM) is one of the Reference Models of the IndEA Framework (#IndEA) (#IndEAPRM) and the Federal Enterprise Architecture Framework (#FEAF) (#FEAFPRM).

The BRM is pivotal for the design of a good Enterprise Architecture, in so far as it looks at purely the business vision and the functions/services required to fulfil that vision but not the technologies required to be used. The key entity in BRM is Service, be it customer-facing or internal. The watchwords of BRM are – Service Portfolio, Citizen/Business-centricity, Service Prioritization and Integration. A successful implementation of BRM requires a fundamental re-engineering of the Business Processes, elimination of non-value-adds and above all, identification of services that are common across the Government or across groups of departments and abstracting them to a combination of uniform processes and workflows.

With a view to give a concrete shape to the BRM, the Group attempted an identification of the 16 vertical domains and 12 horizontal functions, which, together, represent most of what a Government does.

An aspirational goal of IndEA is to support the concept of ‘ONE Government’ with a single interface offered to the citizens, hiding the boundaries of government agencies. It necessarily involves the breaking of the departmental silos. Since it is not practically feasible to break the silos physically, this laudable objective is sought to be achieved by breaking them virtually, through the new concept of Virtualization of Departments.


Source: The IndEA document at the India Enterprise Architecture (IndEA) website.
Further reading: Business Reference Model (BRM) (CIO Wiki)