Proportion of population satisfied with the quality of public services, disaggregated by service ( BAA )

This indicator is proposed as an indicator for Sustainable Development Target 16.6 Develop effective, accountable and transparent institutions at all levels


16.a., 16.3., 116.6, 16.9 and all other targets with access to basic services such as health, education etc. (1.4 (access to basic services), 3.8 (health care), 4.1, 4.2, 4a (education), 7.1 (energy), 10.2 (social inclusion), 11.1 (housing).

Data & Organisations

The data as currently collected by perception surveys such as the World Value Survey, Gallup, Afrobarometer and the other Barometers, and various NSOs, is globally or regionally comparable. The general methodology is wellprecedented among NSOs in developed and developing countries. Regional Barometers (eg. 19 countries in Africa in 2014 amongst 36 in total since the Afrobarometer process started, 10 Arab states in the Arabbarometer, 18 Latin American states in the Latinobarometer, 13 Asian states with three surveys and a further five with at least one survey each). The World Values Survey asks respondents in 60 countries (for the 6th Wave, 2010-2014) about confidence in institutions including the armed forces, the police, the courts, government and parliament. See supplementary material by UNDP.